-Items with a value of $35 or more must be returned using a trackable shipping method. Items with a value more than $500 must also be insured.

-All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.

-Any item returned without original documentation will be rejected.

-Any items that have been damaged, or otherwise altered after delivery, won't be accepted for return.

-Before sending a return, photograph the item for your records.

-It can take up to 25 days for an item to reach us once you return it. Once the item is received, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. 

-Not all items are eligible for a pre-paid return. In this case, you will need to return the item at your own expense. We recommend you return the item(s) using a trackable method at the carrier of your choice.